A useful solution for real-time chat and website monitoring
SightMaxSMB is a suitable solution for business people who want to stay in touch with their clients, improve the company's performance and increase the total amount of sales.
With the help of SightMaxSMB, users can easily add posts to the company's Facebook wall directly from the Operator Console, create tickets from live chat sessions and view the total values for the current day such as unique and total visitors.
By using SightMaxSMB, you will provide your customers with real-time answers and technical support on your website.
Also, the application perfectly integrates within Skype and you can immediately connect with visitors via video conference from the Operator Console.
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With the help of SightMaxSMB, users can easily add posts to the company's Facebook wall directly from the Operator Console, create tickets from live chat sessions and view the total values for the current day such as unique and total visitors.
By using SightMaxSMB, you will provide your customers with real-time answers and technical support on your website.
Also, the application perfectly integrates within Skype and you can immediately connect with visitors via video conference from the Operator Console.
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rdger
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Withy
Requirements:
· IIS 6.0 or above
· WCF Activation if using IIS 7 or above (both HTTP and non-HTTP activation)
· Dual Core CPU
· 2 Gigahertz (GHZ) or above
· 2 GigaBytes (GB) RAM
· 15 GigaBytes (GB) of harddisk space available
· .NET Framework 4.0
· IIS 6.0 or above
· WCF Activation if using IIS 7 or above (both HTTP and non-HTTP activation)
· Dual Core CPU
· 2 Gigahertz (GHZ) or above
· 2 GigaBytes (GB) RAM
· 15 GigaBytes (GB) of harddisk space available
· .NET Framework 4.0
Limitations:
· 15 days trial period
· 15 days trial period
What's New in This Release:
New:
· Skype Integration
· Click to call integration
· Click to call with call notification within the Operator Console
· Full Skype integration (dial pad available)
· Visitor grid shows icons representing the Skype status of the visitor: requesting call, calling op/in a call with op, or a plain Skype logo that represents that the visitor has a known phone number, or Skype name. Highlight the visitor and click the Call button in the ribbon bar to call a visitor.
· Zendesk Ready
· Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
· Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
· Operators can also create tickets for any visitor even if they are not in a chat.
· Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendes...
New:
· Skype Integration
· Click to call integration
· Click to call with call notification within the Operator Console
· Full Skype integration (dial pad available)
· Visitor grid shows icons representing the Skype status of the visitor: requesting call, calling op/in a call with op, or a plain Skype logo that represents that the visitor has a known phone number, or Skype name. Highlight the visitor and click the Call button in the ribbon bar to call a visitor.
· Zendesk Ready
· Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
· Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
· Operators can also create tickets for any visitor even if they are not in a chat.
· Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendes...
| Publisher | : | SmartMax Software |
|---|---|---|
| License | : | Trial / USD 299.00 |
| Size/OS: | : | 145.5 MB / Windows XP / 2003 / Vista / 2008 / 7 / Server 2012 |
| Date | : | February 18th, 2013 |
Download | : | SightMaxSMB 8.0 |
